Acceptance of the general sale conditions
When you are sending a order, a deed of sale is intended to be stipulated and the Customer, by ordering, states to have looked over all the indications given to him/her and to completely accept the general and payment conditions written below.

1. If the Customer is a natural person purchasing goods for any purposes which are not connected to his/her own professional activity, once concluded the on-line purchase procedure, he/she will have to print or save an electronic copy and to file these general sale conditions, according to the articles 3 and 4 Dlgs 185/1999 on distance selling.

2. The Customer may purchase the products described and presented on the web-site: http://www.modafirme.com bearing in mind that:

• The images of the products may be not perfectly representative of their features as it may vary for colours, dimensions, accessories that are present into the image.
• Any information about a single product may be found on informational materials, paper or electronic, of the producers who reserve to vary any information on the products in any moment without notice.
• the web-site is provided with a form, called  “review”, which allows the Customers to give their impressions about the product. The impressions may not be referred to the real features of the product.

3. Any right of the Customer concerning compensation for damages, indemnity or any contractual or extracontractual responsibility for direct or indirect damages to people and/or things, provoked by the non-acceptance, even partial, of the order are excluded.

Purchase modalities

4. The receipt of the order is confirmed by automatically sending an e-mail to the Customer’s  electronic post address, with all the details of the order. Details include: order number, its date, products and service purchased, the total sum to pay,  delivery costs, data of the deliverer, delivery address and data of the purchaser.

The Customer has to check the accuracy of the data and to communicate any corrections.

5. The e-mail confirming the order receipt is always sent with reservation of the order acceptance. In case of non-acceptance of the order it will be immediately communicated.
6. An invoice is issued for the products or services that have been sold. The invoice is sent by electronic post, according to the art. 14 DPR 445/2000 and DL 52/2004.

The data for the invoice will be those indicated by the Customer when ordering. The Customers shall update his/her data from his/her personal area on the web-site.
No variation will be possible on the invoice, once having issued it.

Payment modalities

7. The following payment modalities are accepted: Paypal, bank transfer.
8. If payment has been  done and the order is then cancelled, Customer will be requested his/her data for the reimbursement. If the Customer prefers other form of reimbursement he/she has to write a communication by a registered letter with an enclosed copy of his/her valid identity document.
9. Goods ordered are kept reserved for 3 working days. The Customer has to pay within this term. Goods are delivered after the crediting of the sum.
10. After 10 working days, orders without payments are cancelled.
11.  Bank transfer reason will include:
• Reference number of the order;
• Date of the order;
• Name and Surname of the  person ordering.

Withdrawal right

12. According to the art. 5 DL 185/1999  who purchases goods for purposes that are different from his/her own professional activity (that is, without VAT number) has the right to withdraw the purchase contract for any reason, without any explanations or penalty payment.
13. To exercise such right  the term is 10 (ten) working days since the receipt of the goods. It is necessary a written communication by registered letter and return receipt addressed to:

Soon after receiving the withdrawal communication, the Customer will be noticed about the modalities of return which has to reach us within 10 days since the authorization.

14. The withdrawal right is hovewer subjected to the following conditions:
• The withdrawal right applies to all the product and its accessories. It is impossible to withdraw for a part of the product purchased.
• The right does not applies to audio-visual products or packaged software items (included those enclosed to hardware material) which have been unpacked;
• The article purchased must be intact and well preserved as well as the original packaging and any accessories and documents enclosed;
• When the product arrives at the warehouse, it will be examined to check if there are any damages or other things not related to the carriage;
• The Customer is responsible for the product sending until its delivery at our  premises;
• Freight  is to be paid by the Customer;
• In the case of  product damage during the carriage, we will inform the Customer within 5 days from the receipt, in order to allow him/her to bring an action against the forwarder. In such case the withdrawal is considered  cancelled and the product will be returned to the customer;
• In any case we are not responsible for damages, stealings, miscarriages or pilfering of those goods which are returned to us by not insured forwarding;
• The right of withdrawal  is lost for lack of or damage to the external/internal original packaging,  lack of or damage to parts, accessories, handbooks of the product or its damage for reasons different from carriage. In such case the purchaser will be returned the product and he/she will be debited with freight.
• Once having achieved the information about the integrity of the product and all its parts, packaging included, and ascertained the integrity of the product, the reimbursement of the sum which the Customer paid for purchasing the product will be provided within 15 days from the delivery of the product subjected to the withdrawal right. The Customer has to give us his/her bank data (IBAN) of an account in his/ her name, in order to do the reimbursement.

Complaints

15. Any complaint has to be transmitted  by using the form you will find in this link.

The following conditions are enforceable in Italy and regulated by the Italian Law.